Hospitality Training for Operational Teams

Nearly all of our front of house members of staff have completed the training now. I think the most difficult part is rotaring the staff time to complete the modules. Its been hugely beneficial in the fact that staff feel and are empowered to deal with the small niggles before they turn into a complaint. Pre doing this it was difficult to ensure that staff always recognised when someone was just making a comment or were requiring some remedial action and it would sometimes get left or ignored now they know to when to action something , the levels that they can action to , and when to escalate to manager or supervisor , it has really cut down in terms of anyone writing into us or demanding to see managers. But they are reporting everything back into the management without fear of being told off because they are taking actions to remedy problems. I would highly recommend it as a cost effective way of doing customer service training with out taking people out of the business on mass.

Your ‘Being Disability Aware’ course has really helped our staff team in understanding stereotyping, prejudice and discrimination and how this can impact on service offered. It has encouraged them to ask ‘Do we meet the needs of all our visitors?’ and have suggested/made tweaks to how we treat disabled guests.

Having been required by my client to ensure the modules were completed by all of my hospitality staff, I was initially sceptical. How wrong could I be, it was not only invaluable for my team as it meant all were starting on Day 1 with a thorough understanding of what was expected of them, but it was also an incredibly useful tool for me.

Direction Training has produced an attractive & functional focused hospitality learning management system that is rapidly advancing.The modules are informative, interesting and tailored to address all the course topic objectives.

Hotel Collingwood has been using online learning from Direction Hospitality Training for the last 3 years and all our team are currently completing online modules and programmes to support the training we deliver in-house.

The range, content and Industry-focused training materials represent an excellent suite of accredited training materials and resources for Hospitality and Tourism Trainers and Operational Professionals.

“Direction Hospitality Training has proved to be an excellent platform with all the current and relevant training our staff in the hotels could ask for. We have members of staff who were very sceptical to the idea of online training at first and since logging onto the platform they have really taken to the system very well, the same members of staff are now the ones asking when the next modules are coming out and are always first to complete them.

We have partnered with Direction Training for the past 5 years. We have complete confidence that their on-line learning management system ensures 100% compliance and is the perfect platform to guarantee all of our training requirements are continually met.

After 30-odd years in the training environment myself, I know from experience that the most effective training programmes are those that don’t overload the learner but engage and entertain them so that learning becomes fascinating and enjoyable.

“Direction Training has significant experience in the development and delivery of a wide range of training programmes from Level 2 to Level 6. These include customer service, training and developing staff, development of workbook materials in support of apprentice skills, training and team development and a wide range of accreditation activities.

When the Meetings Industry Association needed an expert to support the development of re-opening guidelines for venues during the pandemic, the logical choice was Direction Associates. Their understanding of the sector ensured we could offer our members a detailed and easily adoptable plan to prepare for the critical re-opening phase.