The racecourse Hospitality packages were changed and on a tight time scale and given our event experience we were approached to help develop the standards and procedures manuals that could be updated by the team when required.
Martin Wales
Newbury, Berks
2016
The project was on a fairly tight time frame and we made multiple site visits to update our knowledge of the racecourse and access areas where some of the standards were being trialled. We took photos and copious
Using our unique understanding of the Box operations at large sporting venues we developed not only the SOP but also the food service delivery plan. Which we tested at every stage.
Our manuals are in printed format, online or on a mobile app and can be supported with eLearning modules from our Professional programmes. For the racecourse the manuals were initially developed as printed versions and using our unique approach of step by step, key phrases, photos and diagrams, manuals were developed for the 3 packages available in the hospitality boxes.
The finished SOP were delivered on time and were well received with the team at the racecourse able to update them easily with further changes and training.
The Institute of Hospitality endorses all our training modules and programmes.
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