After Best Western Hotels UK selection process to provide a Customer Service training programme (which included many of the top eLearning providers in the hospitality industry) Direction Training Associates was selected.
BWH Hotels
York
2024 - 2024
This programme contains 5 modules which explore all aspects of delivering GREAT customer service in their business and will develop and inspire their team members to drive customer service standards to the highest levels and create memorable experiences for their and their customers.
BWH Hotels extended the project to include the set up of a dedicated training portal to enable their members to purchase the Giving Great Customer Service for BWH Hotels and the any of the full catalogue of our compliance, skills and development modules. This project involved setting up a WordPress private site restricting access by hiding the site behind a Loginpress front page. A WooCommerce system with license manager attached delivers the licences once purchased to the hotels to distribute to their learners.
These licenses are used to access the training and ultimately their certificates from their own dedicated login on our Learn Management System (LMS) at https://bwh.hospitality-training.co.uk
The Institute of Hospitality endorses all our training modules and programmes.
Sign up for our newsletter!
