Employers are responsible for training staff on health and safety when they start employment, regardless of any previous training they may have completed. This module provides a base level of awareness for Front Office and Administration teams, from which specific procedures can be added during job training.
As there are specific safe working practices in different departments, we have different versions of this base module to cover specifically
(please see Health & Safety category in the right sidebar)
Topics in the module include: developing team members understanding of their H&S responsibilities and how other people are involved. General safe working practice such as slipping and tripping, spills, electrical handling, broken glass procedure, lone working and handling sharps are considered along with computer work and general office hazards. Safe appearance is discussed and the importance of washing hands, when, where and how along with a reminder of Covid-19 safety.
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This module is fully interactive using a range of videos, questions and activities aligned to hospitality to ensure learners develop an understanding of why it is important to be aware in the workplace why procedures and standards are used. Case studies and full colour images illustrate examples of standards.
1 Hour
1
Screen Reader
To Further Information
English
22 Questions
Automatic Download
Yes
This single module is designed for all operational ‘front-facing’ hospitality teams and individuals. We also encourage managers to undertake the training to be aware of the information in the module in order to support the implementation in their department. Although the module is best placed as part of an induction programme it is successfully used to meet a specific need to drive up standards of customer service in teams. Being Disability Aware in Customer Service will contribute to the off job training hours for team members undertaking either a Level 2 Hospitality Team Member or a Level 2 Customer Service apprenticeship. The module is also part of our complete Giving Great Customer Service programme which forms a base knowledge for other formal learning and qualifications and would generally meet most requirements at Level 2.
The end quiz ensures that key points are both remembered and understood and using 22 questions covers key aspects of the module content and objectives. The pass mark is 80% and on successful completion the certificate endorsed by the Institute of Hospitality is automatically available to be downloaded. Questions are in the same style as within the learning part of the module, ie: drag and drop, single choice and multiple choice and there is an opportunity to review the key points before starting the quiz. If needed, incorrect answers can be reviewed before retaking the quiz as many times as needed
Completing training doesn’t always mean that action and change happens! Use our unique action plans that learners can download from within the module and complete. A series of questions asks learners to apply the information in the module to their workplace to identify the specific procedures they should follow and identify areas where they need further information or training. Managers can use the action plans to discuss with individuals and organise additional information and training to ensure all the team are confident with the Safety procedures. In addition, there are links to websites and documents that can be used to research further learning
The Institute of Hospitality endorses all our training modules and programmes.
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