The legacy of the Covid-19 pandemic remains with us with new strains developing continually and different countries experiencing different levels of infection. Customers have become increasingly infection aware, and hospitality businesses must recognise this and continue to implement safe working practices that keep both customers and team members safe.
This module begins by examining the various types of infections and the germs responsible for them, spanning from viruses to parasites. It helps learners understand the chain of infection associated with each type, helping the to understand how they can break the chain.
Learners will discover the distinction between routine cleaning and enhanced cleaning protocols. In a hospitality context, they’ll delve into the specific products, disinfection methods, and color coding systems that contribute to breaking the chain of infection. Additionally, the module covers a variety of cleaning techniques essential for maintaining a hygienic environment. Key points include meticulous attention to detail, proper dilution of bleach, cleaning high-touch surfaces, ensuring cleaning equipment remains clean, and handling waste safely, including human waste and bodily fluids. The role of technology in infection control is explained, and the principle of deep cleaning potentially contaminated areas is also explored.
Personal hygiene is a vital element in preventing infection, and participants will learn important handwashing techniques. The module also discusses the use of face coverings for various protective reasons against infection and covers different types of personal protective equipment (PPE) and their safe usage.
Lastly, the module emphasizes the importance of being attentive to customer concerns. It helps learners how to recognise when customers may feel anxious and how to respond in a professional manner that instills confidence and ensures comfort.
Our client-centric approach, coupled with our dedication to delivering exceptional results, ensures that your business stands out, attracting attention and driving engagement.
The course is delivered fully online and is split into four highly interactive sections. Learners will engage with videos, case studies, questions, and activities that use real hospitality situations and finish with a quiz to ensure points are remembered and understood. The module may be completed in short sections over a period of time or all at one go! In addition, there are links to websites and documents that can be used to research further learning.
1.5 Hours
1
Screen Reader
To Further Information
English
30 Questions
Automatic Download
Yes
This module is designed for any operational team member in any style of Hospitality business. It is best placed as part of an induction programme but can also be used as a refresher or to meet a specific need.
Working Safely with Covid-19 and Infections may contribute to the off job training hours for team members undertaking a Level 2 apprenticeship.
The module is also part of our complete Safety Aware in Hospitality programme which forms a base knowledge for other formal learning and qualifications and would generally meet most requirements at Level 2.
At the end of the course, learners complete a 36 question quiz in the same style as the learning activities (drag-and-drop, single choice, multiple choice). The pass mark is 80%, with unlimited retakes available. Certificates endorsed by The Institute of Hospitality are available instantly upon passing.
Our unique actions plans can be downloaded from within the module and completed.
This module has separate action plans for team members and Managers. A series of questions asks learners to apply the information in the module to their workplace to identify the specific procedures they should follow and identify areas where they need further information or training. Managers can use the action plans from their team to discuss with individuals and organise additional information and training to ensure all the team are confident with the Safety procedures.
The Institute of Hospitality endorses all our training modules and programmes.
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