Professional Bar Service

Businesses expect their teams to be able to answer customer questions sometimes with no or very little training or information. Customers also demand a high level of service, hygiene and presentation regardless of whether the business is high end luxury or has a more informal approach. It’s important that team members have the confidence in their role to deliver all this and more to your customers.

GenPBS0011

Programme Description

This highly interactive programme uses videos, questions, games and activities to apply internationally recognised hospitality best practice standards that develop both knowledge and understanding of drinks service.

Outlines of each module can be found by clicking on each title in the Bar Service category (please see the right hand sidebar)

Having these 4 modules under one programme is advantageous when learners want a full development programme which results in a professional certificate that may be required for advanced qualifications.

Programme Content

Prepare and Close the Bar

This Prepare and Close the Bar module is fully interactive using questions and activities aligned to the procedures of opening and closing a bar and designed to develop knowledge and understanding. Full colour images illustrate examples and key points.

Handling Glassware in the Bar

This Handling Glassware in the Bar module identifies the best practice standards that would apply to any bar and develops the understanding behind why it is important to achieve a professional standard. Businesses can then add their specific standards and procedures in on-the-job training.

Serving Beers

This module offers comprehensive training on serving beers, covering various aspects to ensure team members have the knowledge and confidence to answer customer questions.

Prepare and Serve Drinks

This Prepare and Serve Drinks module supports the development of the product knowledge that bar and food and drink service team members should have in order to feel confident in their job role and to answer customer questions.

Programme Objectives

Our client-centric approach, coupled with our dedication to delivering exceptional results, ensures that your business stands out, attracting attention and driving engagement.

Programme Content Details

This module is fully interactive using a range of videos, questions and activities aligned to hospitality to ensure learners develop an understanding of why it is important to be aware in the workplace why procedures and standards are used. Case studies and full colour images illustrate examples of standards.

CPD Learning Hours

6 Hour

CPD Points

Accessibility

Screen Reader

Additional Links

To Further Information

Voiceover & audio notes

English

End Quiz

20 - 30 Questions

Certificate

Automatic Download

Action plan

(To follow)

Target Audience

This programme is designed for operational team members and Supervisors working in any style of bar and restaurant. As the programme starts with the more day to day standards it would be good to use the programme as initial training leading into using the product knowledge style modules. Alternatively, the programme can be used as part of the career development of any team member and works well in company development programmes. For team members wishing to develop their career in Bar and Drink this programme will develop the professional knowledge and understanding and form a basis to move onto further formal learning and qualifications. The programme will contribute to the off job training hours for team members undertaking a Level 2 Hospitality Team Member apprenticeship and forms a base knowledge for other formal learning and qualifications and would generally meet most requirements at Level 2 and some at Level 3

Developed by operators for operators

Assessment

Each module has its own end quiz to ensure that key points are both remembered and understood. There are between 20 – 30 questions depending on the module. The pass mark for each module is 80% The modules are set in a learning pathway and each module must be successfully passed in order to unlock the next module. Questions are in the same style as within the learning part of the module, ie: drag and drop, single choice and multiple choice and there is an opportunity to review the key points before starting the quiz. If needed, incorrect answers can be reviewed before retaking the quiz as many times as needed. On successful completion of the final module in the pathway, Prepare and Serve Drinks, the certificate endorsed by the Institute of Hospitality, is automatically available to be downloaded.

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