MEET THE TEAM
Jenni brings hospitality experience with a proven track record in both L&D consultancy and face to face training delivery
L&D Partner
Jenni leads our learning and development strategy, combining over 17 years of hands-on hospitality experience with a proven track record in both L&D consultancy and face to face training delivery. Her background spans boutique independents, national brands, global hotel groups, restaurants, bars, food service, and high profile events, giving her a rare, 360° understanding of the industry.
As a consultant, she works with businesses to assess needs, shape L&D strategies and design practical, tailored solutions. As a trainer, she delivers engaging, high-energy workshops that inspire action and create lasting change. n.
Her specialisms include leadership behaviours, guest experience, sales training and management team facilitatio
Jenni’s portfolio includes collaborations with some of hospitality’s most recognised names, from luxury icons like The Goring, Claridge’s, and Mandarin Oriental, to dynamic operators like Soho House, CH&CO, Marston’s, Turtle Bay, and Green & Fortune. She’s equally at home guiding strategic conversations in the boardroom as she is energising frontline teams on the floor.
Officially, at 17 I was a room attendant in a small country house hotel in Surrey, but unofficially, I’d been donning team t-shirts and getting stuck in at private events Direction ran since I was 13!
Ooo, that’s a tough one! I have two: seeing the “lightbulb moment” when something clicks for a learner and then watching them pass those skills on to someone else and absolutely smash it. There’s nothing stronger in the learning world.
Strong black coffee — and plenty of it. And maybe a sneaky biscuit if I’m on my feet all day… biscuits are definitely my Achilles heel.
It was such a simple thing, but to me, it was intuitive and truly breathtaking. Late one night, I ordered an Uber from a hotel. The concierge quietly confirmed the details, had my bag loaded into the car, the door held open, and my ride verified before I even realised what was happening — and it wasn’t even their preferred black cab service. I blinked, and I was safely sorted.
I’m an Italophile through and through, so probably sat on the shore of Lake Como with beautiful views, sunshine, good wine and great food.
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