Hotel Collingwood

Hotel Collingwood has been using online learning from Direction Hospitality Training for the last 3 years and all our team are currently completing online modules and programmes to support the training we deliver in-house. We especially find the benefit of the “Giving Great Customer Service for Best Western Teams” programme for all our customer-facing teams. The hotel-specific programme developed by Direction Training in conjunction with Best Western is a must for new staff and a great reminder for existing staff. The ‘Action plans’ included in each module have proved especially helpful for our HODs to follow up on the team’s ideas to improve customer service. We have noticed the difference and more importantly, our customers have too.