Ufford Park Hotel

The ‘Being Disability Aware’ course has really helped our staff team in understanding stereotyping, prejudice and discrimination and how this can impact on service offered. It has encouraged them to ask ‘Do we meet the needs of all our visitors?’ and have suggested/made tweaks to how we treat disabled guests. As the Training & Development Manager I have used this module as the basis for our team to: Recognise the true value of all our customers including those with specific needs Develop insight in understanding the factors that form visitor expectations in relation to accessibility Relate the Equality Act 2010 to customer service and the significance of the law in their role I have also taken this to a further stage and am developing a basic sign language session to run in-house to deliver exceptional service utilising non-verbal communication strategies. I continue to remain extremely impressed with the platforms instructional design and ease of access. A number of our team are visual individuals, so to see actual hardware with verbal reinforcement, helps them remember information.