Service Delivery
Sometimes you just 'know' that something is not 'quite right' and a fresh pair of eyes can help
you want to change procedures and are not sure of how to proceed or not have the time to do it yourself
You may be opening a new area of business or new concept and want to invest in ensuring the training is effective
We can support you by looking at your current standards and procedures in any given department area or business and making practical recommendations for improvement or change. We can then support you with making the change by training the staff and bedding in the change.
Examples of projects undertaken
Take over of another business - supporting the HR side
Whole company culture change
Setting up a generic induction programme across 250 businesses
Customer service audit to identify key development areas
Set up a 2 week reception training course for new reception staff - now run internally
Identifying reception standards, writing a procedures manual and re-training all staff
Developing supervisory roles to take more responsibility
Customer service training for event staff
Pre-opening new sporting stadia.
Change of style of service from silver service to plate service across an international company.
Set up of a new restaurant concept
Pre opening of a brasserie style restaurant
Improving briefing skills of event managers
Setting up procedures for training agency staff.
Investors in people consultancy.
Introduction of 'Training Academies'.
Whole company culture change
Setting up a generic induction programme across 250 businesses
Customer service audit to identify key development areas
Set up a 2 week reception training course for new reception staff - now run internally
Identifying reception standards, writing a procedures manual and re-training all staff
Developing supervisory roles to take more responsibility
Customer service training for event staff
Pre-opening new sporting stadia.
Change of style of service from silver service to plate service across an international company.
Set up of a new restaurant concept
Pre opening of a brasserie style restaurant
Improving briefing skills of event managers
Setting up procedures for training agency staff.
Investors in people consultancy.
Introduction of 'Training Academies'.